Privacy policy

Last updated: 30 August, 2025

Johas (“we”, “our”, “us”) operates this website and store (www.johas.com.au), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our Services are powered by Shopify, which enables us to operate our store and provide our products to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase using our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy governs with respect to the handling of your personal information.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked to you. It does not include anonymised or de-identified data.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact details – name, email, phone number, billing/shipping address.
• Financial information – payment details (processed securely by third-party providers), transaction history, payment confirmation.
• Account information – username, password, preferences, and settings.
• Transaction information – products you view, add to cart, purchase, return, or exchange.
• Communications – details from messages or enquiries you send us (e.g., customer support).
• Device and usage information – IP address, browser type, network details, and interactions with the Services.
• Cookies and tracking data – to improve site performance, personalise experiences, and deliver relevant advertising.

2. Sources of Personal Information

We collect information from:

• Directly from you – when you create an account, place an order, sign up for our newsletter, or contact us.
• Automatically – when you browse our website, through cookies and similar technologies.
• Our service providers – such as payment processors, fulfilment partners, and analytics providers.
• Business and marketing partners – where you have consented or where permitted by law.

3. How We Use Your Information

We use your personal information for purposes including:

• Providing and improving the Services – processing your orders, payments, returns, and exchanges; managing your account; delivering orders; tailoring your shopping experience; and improving site performance.
• Marketing and advertising – sending you promotions (if you opt in), tailoring ads based on your browsing or purchase history, and providing you with product recommendations.
• Security and fraud prevention – protecting accounts, detecting suspicious or fraudulent activity, and maintaining a safe shopping experience.
• Communications – responding to enquiries, providing customer support, and notifying you about orders or account updates.
• Legal and compliance – meeting our obligations under applicable laws, responding to lawful requests, and enforcing our terms.

4. How We Disclose Your Information

We may share your personal information with:

• Shopify – as our e-commerce platform provider, which processes your data to operate the Services.
• Service providers – including IT, shipping, payment, fulfilment, analytics, and marketing providers.
• Business partners – such as advertising partners, where legally permitted.
• Corporate group / affiliates – if applicable, to provide services within our business group.
• In business transactions – such as mergers, acquisitions, or sales of assets.
• Legal obligations – when required by law, court order, or government request.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your use of the Services in order to provide, protect, and improve the Services. This may include data combined from interactions with other merchants. In these cases, Shopify is responsible for responding to certain data rights requests.

For more details, please see the Shopify Privacy Policy or exercise your rights directly via the Shopify Privacy Portal.

6. Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of these third parties. We recommend reviewing their privacy policies before providing them with your information.

7. Children’s Privacy

Our Services are not directed to children under 16 (or the age of majority in your jurisdiction). We do not knowingly collect or sell personal information of individuals under this age. If you are a parent or guardian and believe your child has provided us with their information, please contact us to request deletion.

8. Security & Retention

We take reasonable steps to protect your information, but no system is 100% secure. Information you provide may not be secure while in transit. Please keep your account credentials safe.

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Receive a copy of your data (portability).
• Opt out of marketing communications.

You may exercise these rights by contacting us at hello@johas.shop. We may need to verify your identity before processing your request.

You can also manage communication preferences by clicking “unsubscribe” in our emails or replying STOP to SMS.

10. International Transfers

We may transfer and process your personal information outside your country of residence. If we transfer data outside the EEA or UK, we use recognised transfer mechanisms (such as Standard Contractual Clauses) or rely on adequacy determinations.

11. Complaints

If you are concerned about how we handle your personal information, please contact us at [Insert Email]. You may also lodge a complaint with your local privacy regulator.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational reasons. Updates will be posted here with the “Last updated” date.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at hello@johas.shop.