Terms of service

Last updated: 30 August 2025

Johas (“we”, “our”, “us”) operates this store and website (www.johas.com.au), including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms & Conditions (“Terms”) govern your access to and use of the Services. By visiting our website, making a purchase, or otherwise interacting with Johas, you agree to these Terms. If you do not agree, you should not use our Services.

If there is a conflict between these Terms and other policies on our site (such as our Returns Policy or Privacy Policy), the specific policy will control with respect to the subject matter covered.

Use of the Services

· You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services.

· You may not use our Services for any unlawful or unauthorised purpose.

· We may suspend or terminate access to the Services if you breach these Terms.

Products & Availability

· All products are subject to availability and may be withdrawn at any time without notice.

· We make every effort to ensure that product descriptions, pricing, and imagery are accurate. However, errors may occasionally occur. If we discover an error, we reserve the right to correct it without prior notice.

· Though we try our best to ensure images and descriptions are accurate, actual product colours and finishes may differ slightly from what you see online due to screen settings, lighting, or manufacturing variations.

Pricing & Payment

· All prices are listed in Australian Dollars (AUD) and include GST where applicable.

· Payment must be received in full before your order is processed and shipped.

· We accept the payment methods shown at checkout (including credit cards, debit cards, and third-party payment services such as PayPal or Shop Pay).

Shipping & Delivery

· We ship orders within Australia and internationally where indicated.

· Delivery timeframes are estimates only and may be affected by factors outside our control (including customs clearance or courier delays).

· Risk of loss or damage passes to you once the order is delivered to the shipping address provided.

· Please see our Shipping FAQs for further details.

Returns & Refunds

· Our Returns Policy forms part of these Terms.

· You have 30 days from the date of delivery to request a return.

· A $10 processing fee is deducted from refunds to cover handling and administration.

· Sale and promotional items are final sale and are not eligible for return or refund, unless faulty.

· Items must be returned in original condition, unworn, unwashed, and with tags attached.

· Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect your return.

Promotions, Discounts & Welcome Offer

· Promotions and discounts are valid for a limited time only and subject to availability.

· Discount codes must be entered at checkout and cannot be applied retrospectively.

· Unless otherwise stated, discounts cannot be combined and do not apply to sale items.

· The Johas Welcome Offer is valid for one use only, applies to full-priced items only, and cannot be used in conjunction with any other promotion, discount, or offer.

Intellectual Property

· All content on the Services (including images, logos, text, designs, and graphics) is the property of Johas or our licensors and is protected by copyright, trademark, and intellectual property laws.

· You may not copy, distribute, modify, or use any content without prior written consent from Johas.

User-Generated Content

· If you tag us, leave a review, or share content with us, you grant Johas a non-exclusive, royalty-free licence to use, reproduce, and share that content across our marketing channels, including social media and website.

Limitation of Liability

· To the maximum extent permitted by law, Johas is not liable for any loss, damage, or injury (whether direct, indirect, incidental, or consequential) arising from your use of our Services or products.

· Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. If a product is faulty, you are entitled to a replacement, repair, or refund as provided by law.