Refund policy

Johas Returns & Refunds

We want you to feel confident shopping with Johas. If your purchase is not quite right, email hello@johas.shop with your order number and the items you would like to return.

Change of mind returns

• Please request your return within 30 days of delivery.
• Eligible items must be unused, unworn, unwashed and in their original saleable condition, with tags attached and original packaging included. Clothing may be carefully tried on indoors to check the fit.
• Full price items, including purchases made using a welcome or general promotional discount code, are eligible for a refund to the original payment method.
• Products explicitly marked Sale are eligible for store credit. Products explicitly marked Final Sale before purchase are excluded from change of mind returns.
• Socks and hair accessories must be unopened and unused, with any hygiene seals intact. Bottles must be unused.

Wrong size

Contact us within 30 days of delivery. Where replacement stock is available, we can help arrange a size exchange. We will explain any return and replacement shipping costs before proceeding.

Return shipping and fees

• Customers pay return postage for change of mind and sizing returns. Please contact us for return instructions before sending anything back.
• We do not charge processing or restocking fees.
• Original delivery charges are not refunded for change of mind returns. International return postage may be more expensive, so please contact us for sizing assistance before ordering if needed.

Refund processing

• After receiving and inspecting an eligible return, we aim to process the refund or store credit within 5–7 business days. Your payment provider may require additional time to display a refund.
• Refunds reflect the amount paid for the returned item after discounts. For bundles, contact us before returning individual items so we can explain how the return value will be calculated.

Faulty, incorrect or misdescribed items

• Please contact hello@johas.shop as soon as you become aware of a problem. Include your order number and a description, with photos where helpful.
• We will assess the issue and provide the remedy required by applicable consumer law. Where a product problem is confirmed, we will arrange or reimburse reasonable return shipping costs.
• Change of mind exclusions, hygiene restrictions and Final Sale labels do not limit your statutory rights. Our 30 day change of mind period does not limit rights that continue beyond that period.