Shipping policy

We aim to make your shopping experience seamless from checkout to delivery. Please review our shipping options below.

Australian Shipping

·       Standard Shipping – $9.95 AUD

·       FREE Standard Shipping for orders over $125
Estimated delivery: 3–8 business days

·       Express Shipping – $14.95 AUD
Estimated delivery: 1–5 business days (next business day for most metro areas).

Please allow additional time for deliveries to remote or regional areas.

New Zealand Shipping

·        Flat Rate – $20 AUD for orders under $250 AUD.

·        Free Shipping for orders over $250 AUD.

Estimated delivery: 3–17 business days, depending on location and customs clearance.

International Shipping (Rest of World)

·        Flat Rate – $35 AUD

·        Free International Shipping for orders above $350 AUD

Estimated delivery: 14-28 business days, depending on destination and customs clearance.

Processing & Dispatch Times

·        Orders are usually processed within 1–2 business days, except for International Orders.

·        Delivery estimates are calculated from the date your order is dispatched, not the date of purchase.

·        Tracking details will be provided once your order has shipped.

Additional Information

·        Shipping timeframes are estimates provided by Australia Post and DHL, and may be impacted by factors outside our control (including courier delays or customs clearance).

·        Risk of loss passes to you once your order has been delivered to the address provided at checkout.

Contact

If you have questions about shipping or your order, please email us at hello@johas.shop.